Useful Documents and Information

General Information

File Description	File
Complain About a Landlord - Significant Performance Failures
Complaints About a Regulated Body - Information for Tenants
EVH Salaries and Allowances from 1 April 2023
How we Regulate - A Guide for Tenants and Service Users (Scottish Housing Regulator)
Internal Audit Plan 2023-2024
Internal Audit Plan 2022-2023
Performance Management Guidance and Framework
SHAPS DC Guide
Significant Performance Failures - Information for Social Landlords April 2022
Significant Performance Failures - Information for Tenants of Social Landlords April 2022
Welfare Reform Act and Universal Credit

Procurement

File Description	File
Approved Contractors List October 2023
Procurement Policy March 2024
Procurement Procedures Manual
Procurement Strategy March 2024

Leaflets

File Description	File
Customer Health and Safety Handbook
Ending Your Tenancy
Evictions
House Exchange
Internal Insulation
Make a Complaint
Rent Arrears
Rewiring - What to expect
Tenants' Information Pack
Window and Door Renewals - What to expect

Forms

File Description	File
Alteration Request Form
Change in Circumstances Notification
Mutual Exchange Application Form - CVHA Tenants
Mutual Exchange Application Form - Non CVHA Tenant
Pet Application Form